Somebody or some scanner screwed up . But at least they know where it is.
A few years back I shipped my display and guns for the Reno Guild Show and it never showed up and they didn't even know where it was. It finally showed up in Reno on Saturday afternoon. I was relieved it was no longer in the Twilight Zone someplace but it didn't help me out at the show much at that late a time since mor ethan half the show was over with..
I can't tell you loudly enough, STAY after them and don't let up. I have been through this twice with UPS and know from first hand experience that if you don't keep after them they WILL drop the ball.
It will turn up but it will be frustrating for you before it does I'm afraid. Write down who you talk to and when each time you call.
I've just recieved a letter from John Rohner that took 12 months to get to me.
It's in 3 layers of envelopes with one of them stamped "Bermuda"..........even though my address is correct on the original envelope.
I had another incident where I ordered some gravers from a supplier and they took nearly nine months to get to me in the post. By which time the supplier had already sent replacement ones as we both thought the package has disapeared into the ether.
Sometimes too much information is not a good thing. In the old days you would have just had to wait for it to show up and never known it was 'missing'.
Out of curiousity I did a track - interesting results:
On the 25th it was out for delivery in the wrong state.
On the 28th your trace was entered.
On the 30th it happily scanned through Salt Lake City and in to Casper, WY
On the 1st it made it to its destination.
The "Exception" part of your status page means that their web server has a bug, and you crashed their program somehow. Probably not your "fault" but ...it indicates a software bug.