Yves Halliburton
Elite Cafe Member
Marcus, Ken, I agree that the experience is part of what you charge. I also agree that just because the time spent is not part of the "touch labor", per say, that you do not charge for it. Of course you charge for it, its all part of the overhead, including the experience. This is just a tool to look at what the overhead is relative to actually doing the job. I agree that the artistry and reputation is a lot of what the client pays for. No argument there. We all get complacent and go through the motions of everyday operations. This is just a tool to look at how you do things and maybe create options to do them better. Marcus, your last line is exactly what I am talking about. Now if he takes an hour to wipe the grease off his hands then you may have a point. . And the question is, does the mechanic think he is taking to long. Maybe that's the way he has always done it, so thats the way it is and no one notices it. It's not that its right or wrong but could he be more efficient. This tool is not to remove operations away from your business, or make them less important or to determine what to charge, but to look at how you do your business. I agree that the terms I used ultimatly caused mass confusion and are probable geared more toward the production environment and I do appologize for that confusion.