Sometimes it's down to an engraver to conjure up the work, easily said though!
An example, I engraved a silver sort of medallion with the customers two childred inside, it was a kind of booklet, it's been posted but I can't find it, perhaps someone else can?
The customer was thrilled with it as it was a gift for her husband, she also mentioned that she would like to give him something else special, but because he is a man difficult to buy for, in that he has everything, she couldn't think what.
This is where the process starts, an opportunity to create work but not only that, to create work that you want to do.
So I mentioned a paperweight, fully carved with gold lined background and multi-coloured raised carved scrolls. She loved the idea and got quite involved with the design etc.
These situations are few and far between but when you see them make the most out of them, it's the difference between sometimes, no work and a lot of work